Returns Policy

In accordance with The European Directive on Distance Selling (Directive 97/7/EC), if any unused item fails to meet your expectations, we are happy to accept any items returned within 14 days from date of delivery (cooling off period) in original packaging and re-saleable condition.

Any change or cancellation of orders already placed must be notified by email to trolleychum@gmail.com within 24 hours of placing the order.

Returned items may be either exchanged or refunded.

A full refund will be applied after we have received the returned goods. Shipping costs for sending items out are non-refundable as return postage is the responsibility of the buyer. We will not charge shipping costs for replacement of damaged items.

For your protection and convenience we recommend that you use a recorded delivery service. Please note that you will be responsible for the cost of returning the goods to us under the above circumstances.

Damaged Goods

Manufacturing faults in our products are extremely rare but they can occur. If you do discover a fault, please contact us within 24 hours of you receiving the products so that we can resolve the issue. Please return the product unused and in the original packing within 14 days of receipt for exchange or refund.