The greatest possible care will be taken when packaging your purchase, because we look on each purchase as being a gift to someone special.
We are confident that you will be very happy with the condition that your purchase will arrive to you in. If not, we need to hear about it immediately. Please refer to our Returns Policy for more information.
We do not charge anything above and beyond what our product costs us to deliver. We recommend using a delivery address at which you spend most of the daytime hours. This can be a home or office address. We always send our products in discreet non-marked packages, for your convenience.
Please ensure that you will be at the delivery address or please consider giving us a work address if you will not be there during the day. Make sure you leave a mobile number so that if you are not there we can contact you. If you are sending it to the recipient of the gift make sure they are there to receive it, thus avoiding any disappointment.
We understand that the prompt delivery of your order is very important to you. We aim to deliver your purchase to you within 3-5 working days of your order. You will receive a confirmation email from us when the order is sent.
However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. In the unusual situation that an item is out of stock we will ring to inform you of the expected delivery time to check that this is acceptable. If delivery is delayed for more than 30 days, you have the right to contact us and refuse to accept the product. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you may be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility.